Privacy Policy
Robins Ink Art
Last updated: 20 October 2025

1. Introduction
   Robins Ink Art (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website at https://robinsinkart.com (“Website”) and when you deal with us as a customer.
2. Application
   This policy applies to all visitors to our Website, purchasers of our products, and anyone who interacts with us in connection with our business in New Zealand. By using our Website or buying our products, you acknowledge and consent to the practices described in this policy.
3. What personal information we collect
   We may collect the following personal information:

• Your name, email address, postal address, telephone number.
• Billing and shipping information (when you purchase from us).
• Payment and transaction information (processed via secure payment providers).
• Any correspondence you send to us (e.g., customer support queries).
• If you subscribe to our mailing list: your email address and any other information you provide (optional).
• Technical data: IP address, device details, browser type, pages you visit on our Website (via our analytics tools).

4. How we collect personal information
   We collect personal information:

• Directly from you when you place an order, register for an account, subscribe to our email list, contact us or otherwise provide your details.
• Automatically when you visit our Website (through cookies and analytics-tools).
• From third-party services (only with your consent or as permitted by law).

5. Why we collect personal information and how we use it
   We use your personal information for the following purposes:

• To process and fulfil your orders (billing, shipping, customer service).
• To manage your account and provide access to Website features.
• To send you marketing communications (only if you have opted in).
• To improve our Website, services, and customer experience, via analytics.
• To comply with legal obligations and protect our rights.

6. Disclosure of personal information
   We may disclose your personal information to:

• Our service providers and contractors (e.g., payment processors, shipping companies, IT service providers) who help us operate our business.
• Analytics or advertising networks (if you have consented, or where permitted by law).
• Government or regulatory authorities if required by law, or to protect our rights, property or safety.

7. International transfers
   We are based in New Zealand. Your personal information is primarily stored and processed in New Zealand. However, some of our service providers may be located overseas. If we transfer your personal information outside New Zealand, we will ensure appropriate safeguards are in place (such as contractual agreements, its lawful under NZ law).
8. Cookies and similar technologies
   Our Website uses cookies and similar tracking technologies to:

• Recognise when you return to our Website.
• Analyse Website usage and improve performance.
• Offer personalised content and marketing (with your consent).
  You can disable cookies via your browser settings, but this may affect your experience on our Website.

9. Data security and retention
   We take reasonable steps to protect your personal information from unauthorised access, modification or disclosure. We keep your information only as long as necessary for the purposes set out above or as required by law. When no longer required, we securely dispose of or anonymise it.
10. Access, correction and deletion of your information
    You have the right to request access to the personal information we hold about you, request correction of that information, or request deletion (subject to any legal obligations to retain it). To make a request, please contact us using the details set out below. We will respond within a reasonable time.
11. Marketing communications
    If you have opted in to receive marketing communications from us, you may unsubscribe at any time by following the unsubscribe link in the email or by contacting us. We will stop sending you marketing emails within a reasonable period.
12. Children
    Our Website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us and we will delete it.
13. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time (for example, when our services change or new legal requirements arise). We will post the updated version on our Website and update the “Last updated” date above. Your continued use of the Website after changes means you accept the new policy.
14. Contact us
    If you have any questions about this Privacy Policy or our privacy practices, please contact:
    Robins Ink Art
    robin@robinsinkart.com